Terms and Conditions

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BOOKING TERMS AND CONDITIONS

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To secure a booking with Stacey Banfield a NON REFUNDABLE BOOKING FEE must be paid .A minimum of 5 people per bridal booking is required, although I will consider smaller bookings depending on the date if timings allow for me to fit you in around other bookings.

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The booking fee payment is a portion from your total bill required to secure the booking, the remaining balance will be invoiced the week of your booking - this cannot be done prior. This fee secures not only the time required for the job but the administration between the client and Stacey Banfield for said booking. The booking is only confirmed once the fee has cleared into Stacey Banfield's Bank Account. 

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Please note many peak summer dates are getting booked out 12months in advanced please ensure you get in touch swiftly to secure your spot

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Cancellations and Postponements 

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- If you are unwell and cannot attend your booking or there is a date change you agree to forfeit your booking fee for that original date. If you are to rebook you will be required to pay another Booking Fee to secure your new time slot. Exceptions to this are outlined in my covid-19 policy. 

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For large bookings such as bridal bookings, any cancellations within 6 months will require a 50% cancellation fee and this will be invoiced to you. 

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Cancellations within 3 months for larger bookings inclusive of bridal bookings will require full payment. 

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Full payment must be received within 5 days of any invoice sent, Stacey Banfield Makeup Artist otherwise reserves the right to take any legal action required at any time for non payment. 

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Changes to a booking

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Requests to increase total numbers requiring makeup, for the confirmed date after the booking fee has been paid will be accommodated where possible and may require the onboarding of an assisting artist. 

 

Any services no longer required must be paid for if less than 3 months notice, as Stacey accepts all bookings based on their first agreed requirements and turns away many other clients also wanting those same time slots and dates, especially in peak months. 

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Additional Fees

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If you require your booking to begin before 6:45am - or start later than 4:30pm there may be an after hours fee charged at Stacey's discretion. This also applies to Travel Fee start times. 

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Accommodation + Travel Fees 

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For out of town bookings a minimum fee of 1 night stay is required at the cost of $200 This allows Stacey to arrive the night before the booking, so she is safely there and ready to start the next morning.  Stacey will pay anything above this at her discretion.

 

The travel fee for bookings outside of central Christchurch is charged at the rate of $1 per km - this is to cover mileage and there is also an hourly fee to cover the time spent travelling that cannot be used to be with other clients. Flights can also be arranged if the location permits by Stacey. A rental car will then also be required and an hourly fee for the travel time. 

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On the day of your booking

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Due to the nature of our work, timing is critical and must be adhered to. All clients must be on time to their appointment and if you are running late please let me know before you are late so I can let you know if your booking can still go ahead due to other bookings that may be after yours. 

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Wedding bookings on the day - Please ensure all clients are showered with clean skin prior to our arrival of the agreed start time. Any unreasonable delays to start times may impact the ability for us to complete the full booking

 

Covid-19 Policy

This is subject to change based on the rules or mandates outlined by the New Zealand Government and what is required by law for businesses to operate.

If Stacey Banfield Makeup Artist is able to operate safely within the guidelines of New Zealand Government traffic light or alert level system  bookings may proceed and will be expected to do so. NZ Border/ Quarantine restrictions/ Gathering limit restrictions do not permit Stacey or her artists from being able to operate, so therefore bookings will be expected to proceed. Your booking and any monies paid towards it are non-refundable and non transferrable, if you wish to cancel or postpone, the standard cancellation policy shall apply for that date/booking with no exceptions.

In the event that your wedding or event cannot go ahead due to a level change ie - level 3 or 4 where Stacey and her artists aren't legally able to operate or travel to your location. Your booking fee will then be held in credit for 12months and can be used towards any service but only for the original client. New season pricing may apply. The credit also applies if you choose a new date due to restrictions but Stacey is unavailable for that new date. 

In the event that the client or the artist falls ill last minute with Covid-19 full payment is still required for the booking and will be held in credit for 12months to ensure it is fair for both parties.

This ensures income for Stacey and her staff booked for the required dates where other bookings turned away may have been able to proceed. Stacey has a back up plan in place for another artist to cover in the event should she ever fall ill so you are never left in the lurch.

 

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